Question 1

How do I place an order?

Accepted Answer

Order online in a few steps:
Pick a cake from the shop and choose its size, flavour and filling.
Add a message for the cake board if you'd like one.
In your cart, choose delivery or self-collection and pick your date.
Check everything, then check out and pay.
You'll get an order confirmation by email once payment goes through.

Question 2

How far ahead should I order?

Accepted Answer

Cakes from our online shop need at least 2 days' notice. For example, order by Monday for a Wednesday delivery or collection.
The calendar in your cart only lets you pick dates from 2 days ahead.
Custom cakes need at least 1 week's notice.

Question 3

Can I get my cake on the same day or sooner?

Accepted Answer

For same-day or other urgent orders, please check with our team on WhatsApp first. We'll let you know if we can fit it in before you order.

Question 4

Can I add a message on my cake?

Accepted Answer

Yes. Most cakes have a message box on the product page for up to 4 short words on the cake board. You can choose handwritten cream lettering (+$10) or fondant lettering (+$20).

Question 5

Can I change the colour or design of a cake in the shop?

Accepted Answer

Yes, we can adjust colours or details to suit your party. Extra changes to a design may cost more.
Please WhatsApp our team before you order, so we can confirm what's possible and the price.

Question 6

What should I check before I pay?

Accepted Answer

Orders can't be cancelled once placed, so please check every detail:
Date, and delivery or self-collection
Delivery address and the recipient's phone number
Cake design, size, flavour and filling
Message on the cake board, including spelling

Question 7

How can I pay?

Accepted Answer

Online, you can pay by card. Card details are encrypted and handled by secure payment providers; we only ever see the last four digits.
In our store, we accept PayNow, PayLah, cash and CDC vouchers.

Question 8

I'm having trouble with the website. Can I order directly?

Accepted Answer

Yes. Message our team on WhatsApp and we'll be happy to help you place your order.

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“The cake was delicious and flavourful, cream was light and the texture was perfect!”

Frequently asked questions